Privacy PolicY

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Last updated: Feb 20, 2025 9:56 PM

We value your privacy very highly. Please read this Privacy Policy carefully before using the www.truecaribbeantours.com Website (the "Website") operated by True Caribbean Tours, a(n) Limited Liability Company formed in New York, United States ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.


Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.


By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.


What information we collect, where we get this information, how we use this information, what happens if we don't have it, and the legal basis for processing this information.


We collect any and all information that you enter on this Website. We collect the following information about you:

Category of information Specific piece of information Legal basis for processing this information Where we get this information How we use this information What happens if we don't have this information
Identifying information Name
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user.
 Information submitted by the consumer.
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Verifying customer information.
  • Our use of your data for performing services will not be possible;
  • Processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.
Identifying information Phone number
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user;
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract.
 Information submitted by the consumer.
  • Performing services;
  • Providing customer service;
  • Verifying customer information.
  • Our use of your data for performing services will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.
Identifying information Email address
  • The user has provided consent to the processing of their information;
  • Processing is necessary to perform a contract with the user.
 Information submitted by the consumer.
  • Performing services;
  • Processing or fulfilling orders or transactions;
  • Processing payments;
  • Providing customer service;
  • Verifying customer information.
  • Our use of your data for performing services will not be possible;
  • Our use of your data for processing or fulfilling orders or transactions will not be possible;
  • Our use of your data for processing payments will not be possible;
  • Our use of your data for providing customer service will not be possible;
  • Our use of your data for verifying customer information will not be possible.

With whom we share your personal information

We do not share your personal information with any third parties.


How we protect your information

We have implemented the following measures to protect and safeguard your personal information:

  • Limiting the amount of personal information that we collect to strictly necessary only;
  • Destroying the personal information that we no longer need;
  • Performing regular risk assessments;
  • Having comprehensive security policies and procedures;
  • Training our employees;
  • Maintaining up-to-date software and safeguards.


Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. Please visit our Cookie Policy to learn more about what cookies we collect, why we collect them, and how to change your cookie settings.


Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.


Analytics programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.


Information retention

We retain all of the information that we collect until we no longer need to contact you and your service with us is complete.


Your rights

Depending upon where you reside, you may have the following rights with regard to your personal information:

Right Applies To
The right to access the personal information that we have collected about you. Everyone
The right to request that we delete all or some of the personal information that we have collected on you. Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible). Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to request that we amend any of the information that we have collected about you. Everyone
The right to withdraw your consent to the processing of your data. Everyone
The right to request that we restrict the processing of your data. Residents of the European Union and/or the European Economic Area and the United Kingdom only
The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction. Everyone
The right to stop receiving unwanted direct marketing. Residents of the European Union and/or the European Economic Area only
The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity. Residents of the European Union and/or the European Economic Area and the United Kingdom only

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:


Rondell Springer
Owner
rspringer@aventuraslu.com
17584851234
Rodney Bay Gros Islet
St. Lucia
www.truecaribbeantours.com


We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:

  • Name;
  • Email address.


Please note that we may be unable to process your request if you do not provide us with the above information.

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.


Accountability

The following person is accountable and responsible for our privacy practices and procedures:


Rondell Springer
Owner
17584851234
rspringer@aventuraslu.com


You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. Residents of Quebec may lodge a complaint with the Office of the Privacy Commissioner of Quebec by filling out this Quebec Privacy Commission page or calling 1-888-528-7741. Residents of Canada may also lodge a complaint with the Office of the Privacy Commissioner of Canada by visiting this File a Privacy Complaint (Canada) page or calling 1-800-282-1376.


Location of data processing

All data processing activities undertaken by us take place in St. Lucia.

Do Not Track

Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track ("DNT"). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.


Transferring Data

We plan to transfer data to St. Lucia. This means that your information may be processed in a country outside of Canada and it may be accessible to law enforcement authorities and national security authorities of that country and jurisdiction.


Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.


Questions

If you have any questions about this Privacy Policy, please contact us at info@truecaribbeantours.com.

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